Jay Tracey was my salesman and did an absolutely PHENOMENAL job. He was friendly, knowledgeable, and treated me with kindness, dignity, and respect. Jay will be the person I refer anyone to and know he'll take care of them just as wonderfully as he did me. Definitely went the extra mile to make sure my purchase was stress free (and successful).
Both the Service person and the parts department were very pleasant, provided me with the information I requested along with the service required and gave me an estimate of the time they needed to fulfill the services.
Your Service Department handed me off to your billing department given my papers and when I inquired 'where is my automobile I was given a wave of her hand and her reply was 'somewhere out there'. I do believe your departments lack in customer services
A little courtesy, compassion and care goes a long way. I spent over 6 minutes in the hot sun looking for my car after work!
although I had made an appointment for service online and did get confirmation of my appointment, when I showed up I was told there was no record of it. I was treated well. my car was serviced and washed while I waited. Everyone was a pleasure to deal with
I was away from home driving on i75 while on vacation when I had an issue with my brand new truck that was bought at a different dealership. I called from the interstate and they said to come in right away after several other dealerships told me they didn't have time to help. The issue was fixed within a few hours and we were back on the road.
Had to take my car twice to diagnose an issue. First diagnostic was wrong and had to pay to have the same problem diagnosed a second time. I will never return to sullivan again unless its to receive a refund for having to pay for an incorrect diagnostic