Service people were very friendly and courteous. Problems were resolved. Only problem was the free car wash was terrible, they didn't even wash the side mirrors and there was a dead dragonfly still on the grill. Not a good car wash at all as far as I am concerned. I expected better.
Great experience dealing with service advisor . I'm only writing this as a learning opportunity.
1. Upon the return of my truck the trash from the parts used was in the center console
2. The repair made was done by cutting the insulation which happened to be under the backseat. Now you can see a square patch of missing insulation with the wires in plain site where the repair was made.
3. Insulation as well as pieces of wire left under seat
4. When the truck was first driven I discovered the dash was making noises. I discovered several very loose and missing screws as well as some panels not clipped in properly.
5. The loaner car that was provided was very dirty. Note I took the time to clean the vehicle so the inside was presentable prior to returning.
Thank you for taking the time to share your comments. We apologize for any inconvenience, and have reached out to the Service Director for a review of your service visit. We appreciate your business, and the opportunity to service your vehicle.
The staff is very professional, the service is excellent , their friendliness , compassion and will to feel the customer in a family atmosphere is what kept Us coming back to Sullivan whenever We want to get a new auto.
I was disappointed that when i called for an appointment on Thursday saying my car was very hard to start and i had messages sazying theft system needed service i was told i could not get in until monday. This resulted in my having to have the car towed in Saturday and counting on friends for transportastion Sunday and Monday. As it turned out i was told it was a battery problem and could probably have been solved quickly and saved much hassle had i gotten earlier. Waiting days for an oil change is acceptable but not when your car is not starting correctly and warning signs azre coming on.