630 Reviews Found
Confirmed Service Customer
Always great service. Service scheduler JC was wonderful. I know my Buick is being well taken of by the technicians. Thanks again 😊
Arliss D.
OCALA
Business Response
Hello, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
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Confirmed Service Customer
Terrible experience. Multiple lies told by the service manager about timeline to fix vehicle along with promising a larger loaner vehicle but never following through. Promised 5 days before car was fixed and returned which turned into 18 days. On top of never being updated on the status without having to call and beg for answers on what was going on and why no one kept me informed.
Ali T.
OCALA
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (352) 433-0539 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Hello, we really appreciate your feedback! We look forward to your next visit! Take care!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Sullivan Buick GMC
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Confirmed Sales Customer
Rich was so great to work with, we got the vehicle that we really wanted!
William H.
LADY LAKE
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
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Business Response
Our team will be so happy to read your great review. If you ever have any questions or concerns don't hesitate to give us a call! We look forward to your next visit! Take care!
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Confirmed Service Customer
When I get there I don't wait long before my SUV is taken to get my oil change , this time I had my tires rotated also didn't take long at all
Evelyn F.
BAY SHORE
Business Response
We would like to thank you for sharing this feedback. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
As always MATHEW excelled with His service!!!
Richard W.
HOMOSASSA
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Business Response
Hi, thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Happy with the amount of time spent there. So so with the fact that issue not resolved without ordering $450 part that should cost a lot less! Not Happy that next day all of a sudden the air conditioning not working.
Nancy H.
OCALA
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
Very good service and updated service on recalls.
Kenneth K.
THE VILLAGES
Business Response
Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I wish when I get my vehicle back, I wouldn't have to readjust my air, air vent, radio, seat, steering wheel, etc. It's not like someone from the dealership too a 1000 mile trip. Please consider the owner!
Charles M.
OCKLAWAHA
Business Response
We would like to thank you for sharing this feedback. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
Chtis in service was very and professional and took care of everything
Mark D.
BELLEVIEW
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Sullivan Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Business Response
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
I have only positive comments to make about my dealings with Sullivan. I've have purchased/leased vehicles twice before; it is the reason I returned.
Barbara S.
THE VILLAGES
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
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Confirmed Service Customer
Appreciated the quick, efficient service at Sullivan.
Lawrence B.
HERNANDO
Business Response
Thanks for the great feedback!
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