651 Reviews Found
Confirmed Service Customer
The Service Writer, Joe Sardisco, did a fine job. He followed through with the initial part order, kept me informed during the GM strike, then receiving and scheduling installation. He kindly arranged for a courtesy vehicle trip for me while I waited. I believe the part installation went well, but the electronic sensor is not right which will require another visit. Too bad for me. My warranty person, Antionette, is outstanding.
Bruce T.
OCALA
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
not polite. made fun of me wanting a price match for 8.00.
George B.
OCALA
Business Response
Hi there, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (352) 433-0539. We look forward to hearing from you.
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Confirmed Service Customer
All staff I came in contact with were very friendly and My vehicle was serviced in a timely manner.
Laura J.
OCALA
Business Response
Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hello, thank you for your kind words and this wonderful review! Thank you again for choosing Sullivan Buick GMC and we hope to see you again.
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Confirmed Sales Customer
Rich Bouker is the best car salesman I have ever met. He is honest, kind and helpful. Rich was a true joy to work with and I would refer him to anyone looking for a new car. I completed the deal via cellphone and texting, and didn’t need to spend hours at the dealership. He got me the best price available. I went in with an appointment time to sign papers and to pick up the car. It was a fantastic car buying experience.
Christina D.
OCALA
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sullivan Buick GMC!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
very easy tp work with Rick help us with everything including mobility papers to file and fax
Robert M.
OCALA
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sullivan Buick GMC!
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Confirmed Sales Customer
Rich Bourker is absolutely the BEST! He makes the experience EASY which is EXTREMELY rare to find at a car dealership. This is our 4th vehicle purchase from Rich & as long as he is still with Sullivan Buick we will continue to purchase vehicles.
Megan D.
OCALA
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sullivan Buick GMC!
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Confirmed Sales Customer
We continue to deal with Sullivan because of the people!! Trey, Mark and Anthony did an outstanding job!! I’ve never ever had service as good as what they provide!
Richard J.
OCALA
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
I have had my vehicle serviced at your dealership since purchase. Service is prompt & efficient. Chris us pleasant & follows up with the customer. I wish the document for the complimentary vehicle inspection was AUTOMATICALLY PROVIDED. I don't always remember to ask for it. I always read that document & it is a valuable predictor of upcoming service needs.
Glenda V.
OCALA
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Confirmed Service Customer
Excellent customer service from Matthew Sowell (Service Manager) and his top notch crew.
Ronald R.
OCALA
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sullivan Buick GMC!
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Confirmed Service Customer
Our GMC would not get out of 1st gear. We had it tpwed to your service department. My wife was told there was no problem they could find but there were many issues needing repair and the cost would be $6,ooo +/- so, we decided to have the master brake cylinders replaced. I thought it strange since there was no leakage in our drivewayy nor nour garage. I questioned it for that reason but she wanted the repair. We paid $910 and I still question the necessity. I've talked to knowledgable friends and they say it was probably unnessary if there was no leakage. I feel My wife was taken advantage of! .
Edwin O.
OCALA
Business Response
Hi, we regret to hear that you had this experience with us. Please reach out to us at (352) 433-0539 when you can so we can address this situation directly. Thank you and have a great day.
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Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Until the next time we meet, take care!
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Business Response
Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Not only did you do the scheduled service but you helped me down load the nav update I’d ordered. Many many thanks
Richard B.
OCALA
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Confirmed Service Customer
Happy with the car sale experience, happy with the car.
John L.
BELLEVIEW
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for choosing Sullivan Buick GMC and we hope to see you again.