I came into your dealership for a regular oil change - the only thing is each time when I came in there was a sticker on my windshield that reminded me when my next oil change was due - there was no sticker this time. When do I come in for another oil change?
I would hope I could have lower payments. I am on social security disability which needs to be changed so disability individuals can afford transportation. I have told both parties this needs to happen and they have done nothing. It's very frustrating to me having run for elected office twice to put up with rick scott And nelson on this particular issue. I like the people at sullivan gmc.
Came to GM Service dealership three weeks ago because I was losing Air in the front right tire. Service put the proper amount air in all of my tires. After three weeks my tire pressure was 27 psi, on the same tire. Service suggested I come back the next day so they can remove the tire to fine out why I was losing air. Service found a nail in the tire. They patched the tire and I was on my way.
Franchesca was our salesperson and was friendly and nice but when we talked about our trade in and why they were discounting it by $4000 for new tires, which it needed and $1000. because of a pet odor. !. we had priced tires for our trade with Sullivan service, the week before and was verbally quoted $375 per tire out the door. When we confronted the sales manager about the $4000. he started back tracking telling us that it included , new belts, hoses, fluids and an overall tune up. Which he stated that was what they do to all trade ins. But we were told it was for tires. Thank God we had done homework. The pet smell was based on white fuzz on the rag top, which he assumed was dog hair. It was not, it was from the car cover that had a fleece lining to protect the finish and had stuck to the rag top. Again, trying to justify why the were reducing the trade in value. At this point we felt that we were being lied to and in hind sight, we should have walked out, but gave them the benefit of the doubt. Only to talk with Shay, the finance manger and he, in our opinion was just as dishonest as the sales manager. We stated that we did not want the protection plan and he implied that the protection plan was of no cost because adding it did not affect our payments. We may have assumed it was 0 cost but a good finance manager would have explained much better. After comng home we reviewed the paper work and canncelled the protection plan. We did not feel that we were not treated honestly.
Hi, we regret to hear that you had this experience with us. Brenda Clark, at our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. We are interested in learning more about your particular situation.
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sullivan Buick GMC!
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sullivan Buick GMC! Please don't hesitate to reach out if there's anything additional we can do for you.
Went for 1st service on my 2018 GMC Sierra and it was raining lobby service was ok but I feel like I got pushed through to quickly because it started to get busy after I showed up. We’re supposed to wash it. Didn’t happen. Maybe next.