702 Reviews Found
Business Response
We appreciate your high star rating! If you ever need anything in the future, please don't hesitate to let us know. Take care!
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Confirmed Service Customer
My warranty is up and the only reason I 25 plus miles is because of your service personnel.
Thaddeus M.
SUMMERFIELD
Business Response
Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
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Business Response
It is great to hear everything was done quickly and to your satisfaction! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
I had to go back to dealership the next day, they forgot to wash my vehicle which I mentioned that to them on the First day.
Ghassan A.
OCALA
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Business Response
Jeffrey - thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
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Confirmed Service Customer
it was a very pleasant experience was treated with respect . thank U
Janice N.
OCALA
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Sullivan Buick GMC Truck team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Confirmed Service Customer
Spoke with JC about the $89.00 charge for replace the fuel filter, that would not take more than a few minutes and this ridiculous $10.00 Service charge added to that. I just retired as a service rep for a OEM truck manufacturer, so I am fully aware of SRT time and what it takes to replace a fuel filter. But the service was good and JC was understanding to my complaint after I showed him where the filter was.
Van A.
OCALA
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
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Confirmed Service Customer
Excellent experience. I arrived on time for oil change/tire rotation/checks, and the agent checked me in immediately. I like the text message reporting that my vehicle was checked in. The wait for the service to be completed was not very long. The agent spoke with me at one point regarding the vehicle and brought something to my attention. I appreciate the way I am treated at Sullivan and that is why I continue to return.
Marilyn B.
OCALA
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Confirmed Service Customer
After leaving the dealership from oil change had to return back to have them finish the oil change because they did not do everything that is to done when performing oil change service
Cindy T.
OCALA
Business Response
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
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Confirmed Service Customer
As usual, whenever we bring the truck in for service they don't fix everything they were told about upon drop off of vehicle. They also lie about it. When I was called and told my truck was ready, I asked if they had checked the paint on the passenger door I had asked them to. I was told that was being looked at right after they came back from the test drive. I said please don't forget. Well guess what? We picked the truck up after service was gone, so when I went to get my paperwork, I looked at it and it was not notated on the work order that it was done. Absolutely ridiculous!!!!
Stacie H.
MORRISTON
Business Response
Hi, thank you for taking the time to leave us your honest feedback. If you are willing to give us another chance, please contact us at (352) 620-0008 so we can understand your situation better in order to try and turn your experience around. Thank you, Sullivan Buick GMC Truck
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Business Response
Hello, we are glad we could help! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Check-in was very crowded. Need to control amount of people allowed into the initial area for check-in. Very disconcerting with the COVID numbers . No one wearing a mask.
Kathryn M.
OCALA
Business Response
Thank you for reaching out to us. We regret to hear about the situation you have described. Kathryn D Mortensen, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.
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Confirmed Service Customer
No hassle when we did the original purchase and no issues when bring in the truck for service. Fast and friendly service!
Phillip B.
OCALA
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
We appreciate you taking the time to leave us this excellent star rating! We look forward to working with you again in the future. Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
My complaint has nothing to do with the people who serviced my vehicle. It has to do with the safety policy Sullivan Buick has in place during the COVID crisis. None of the service team were wearing face masks. Not in the showroom, not in the office. The service sign in area is a very small, confined space. It is very threatening to be in that environment. If I wasn���t having an issue with a tire, I would have walked out. The service took two hours. A long time for an oil change and tire repair. Most of the people waiting wore masks, but some didn���t. I waited outside for half the time I was there. It was a hot day. Felt very unsafe standing in service area, wearing my mask, in face to face contact to pay my bill with your staff not protecting me. I have always enjoyed my visits to Sullivan, but I only hope that you put a policy in place to protect your customers and staff. I will not return if it doesn���t improve.
Michael F.
OCALA
Business Response
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
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Business Response
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Thank you, and have a fantastic day!
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Confirmed Service Customer
I had a pointmen for 2 30 I was in weighting for Two hours or more to have a tire fixed.
Raymond M.
OCALA
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
All went smooth. Fixed my air conditioning issue.
Jerome C.
OCALA
Business Response
We appreciate you taking the time to leave us this excellent star rating! We look forward to working with you again in the future. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!