Customer Reviews

Sales was excellent ... Janell was very GREAT with us from start to finish and love my Buick Encore 2019 cant wait to buy another one in 6 month plus staff where excellent ..

I have bought many new cars over the years and I can honestly say the Sullivan GMC team was very professional and personable at the same, I never felt pressured to buy, everyone was fantastic, from the sales manager Jamie to the new guy Sebastian and everyone in between. The drive from Jacksonville to Ocala was worth it because of your team.

Very pleased with the service rendered. I first received an email informing me its time to have my vehicle serviced. I called and scheduled an appointment. Car serviced in a timely manner. The service Representative was very friendly and concerned, very pleased.

Outstanding service as always!

VERY GOOD

I went in to have an oil change on my Buick Envision and was greeted by a very friendly and pleasant lady who was very efficient and got the process started very quickly. I was pleasantly surprised that it didn't take long and my car was ready and the same person checked me out and I was on my way with a car that also was washed! Great experience thank you Sullivan and thank you Kristie B. keep up the good work!

good as always

Friendly staff

Had an appointment at 10am took my car right in for oil change and out in 1 hour. Good service.

I purchased a new truck in the summer. It’s had constant issues with the transmission. Your service department has had it several times. I had to leave town for work and had to rent a vehicle since I was advised by your department that my truck wouldn’t be able to make the trip with the transmission. I was not offered a loaner vehicle over the several times it’s been in the shop and I’ve had to go without a vehicle. It has also been making loud noises which I told them about as well. I picked it up in the exact condition it was dropped off. I now haven’t had time to bring it in (for the forth time) since my work schedule hasn’t allowed me to. I’ve had clients in the vehicle and it’s to point of being embarrassing. Pretty disappointed in my experience and the new truck I purchased.

UPDATE since my last review. Sullivan had called me to say they had read my review and now understood my viewpoint of what had happened with the A/C. The manager Matt took good care of my gmc’s AC and is now working ever since and I am very pleased that they took the time to understand my point of view and fixed my A/C. Thankyou GMC Sullivan and special thanks to the service manager Matt and service crew!

Bobby was excellent. He is a very kind and caring person. I explained to him that my husband is very sick and that I had some people watching him for me and that they could not stay all day. He quickly got his best man to check out my vehicle, found that they had the part and now I am extremely happy with my air conditioner. I would also like to mention another employee of yours who is a very kind and compassionate young man. His name is Demetrius. The first person I met was Demetrius. I saw him coming out of the Sullivan office where we purchased our car and asked him if he worked here. Right away he said "yes ma'am" and tried to assist me In the process I started crying because my husband is so sick and under Hospice Care. This wonderful young man calmed me down and prayed with me and prayed for my husband. These are two wonderful men that I love sincerely and pray that God would Bless them more than they could ever ask or think. I would also like to mention Chris. She also tried to assist me so that I would not have to be away from my husband for a long period of time. Before I finally got to bring my car in for repair she set up a car for me to loan so that I could leave my car in the event Sullivan was not able to repair my air conditioner right away. She is another one of you kind, compassionate very valuable employees that you should be proud of. My husband and I love her also and asked God to pour out His richest Blessing upon her.

I would recommend service dept not Mr Green in sales

Excellent service department friendly,courteous and knowledgeable,Bobby truly is a pleasure to do Business with

Great people, always professional and friendly.

Always pleasant and efficient.

Great people and service!

EVERYTHING WAS GOOD EXCEPT FOR THE CAR WASH

Everyone was friendly and eager to please.

Was there for a basic oil change