Hi - I had an appointment for an oil change at 9:30. I arrived a bit early. I had an appointment at my office at 11:30. I just made the appointment. Almost two hours for an oil change with an appointment!
This is the second vehicle we purchased from Sullivan GMC. We remain very impressed with the fairness of the deal, staff professionalism and customer service. We have and will continue to refer prospective buyers. It was a great experience both times!
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (352) 433-0539 to discuss your concerns, as your satisfaction is of utmost importance to us.
Did not repair light that clip was broke on rt rear fender. Matt said it was damaged by accident because of small scratch below light. That was caused by the light hanging there. Scratch was not even thru paint. Truck is a 2016 gmc 3500 Denali. And its spotless. Said to replace it would be 140 dollars cost to me. For a 12 dollar lite??? Truck is still under warranty.
Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (352) 433-0539 when you have a chance. Thank you, and we look forward to hearing from you.
Hi there, thank you for taking the time to leave a review for us at Sullivan Buick GMC. We're happy we could meet your expectations! Thank you again for choosing Sullivan Buick GMC and we hope to see you again.
Patrick Mennenga is the Service Advisor that has always helped me with any questions, service or problems that I may have. He is excellent in customer service and is to be commended. Also Michael Mennenga has been helpful whenever I had questions or concerns with my vehicle. Thanks.
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sullivan Buick GMC!